Making information searchable has never really been the point. Instead, our goal as online publishing specialists is to make our client’s information findable! After all it isn’t really the users’ fault if they can’t find relevant results. Even if they’re not using quite the right search terms or operators, it is our job to deliver them the most pertinent information in the right order, maximising the possibility that they will find the information they need.
Search should be clairvoyant: like a magical librarian who somehow correctly guesses what it was you were looking for; offering it up within a fraction of a second, along with a wealth of additional filtering options and navigational possibilities.
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Delivering consistency across all touch-points is the mantra of anyone seeking to create a brand experience worth its salt. Of course, in the last year or two we’ve seen an explosion in the number of internet enabled devices. Mobile is predicted to replace the desktop as the most common web browsing device by next year. Continue reading 
Poor communication can kill online publishing projects. Here are solutions to five common communication pitfalls which, if left unchecked, can lead to big trouble.